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Refund Policy

Refunds, replacements, and exchanges are handled after review by the customer care and quality assurance teams.

Replacement and Exchange Eligibility

  • Transit damage or verified product defects reported within the required period.
  • Incorrect product, size, model, or dimension delivered by mistake.
  • Requests approved after review of order details and supporting photos or videos.

Not Eligible

  • Change of mind, comfort preference, incorrect measurements, or wrong product selection by the customer.
  • Damage caused after delivery by unpacking, shifting, placement, misuse, or improper handling.

Refunds

Refunds are considered only in exceptional cases where an approved replacement or exchange is not possible.